It’s a big step going from holding a conversation in English to actually doing so over the phone — which is always more daunting!
One common conversation to have in English over the phone at work is taking a message for a colleague.
These calls tend to be short, straightforward, and have more or less the same structure.
To inform the caller that your colleague is away, here are some options:
1. I’m afraid he’s not at his desk right now.
2. I’m sorry, he’s out of the office.
3. He has just stepped out for a moment.
4. He’s not around at the moment.
5. He’s in a meeting right now.
Getting the caller’s identity and reason for calling:
1. May I know who’s calling/on the line?
2. Where are you calling from? (This isn’t asking for a location but for a company name)
3. Can I get your name and company?
4. Could you tell me what this is in reference to?
Offering to take a message:
1. Would you like to leave a message?
2. I can take a message for him/her.
3. Could I take a message? I’ll make sure he/she gets it.
4. When would be a good time for him/her to call you back?
Hope that helps!
Soy el director de Daniel Smith + Partners. Tengo más de 10 años de experiencia enseñando inglés a españoles.